New users not receiving activation emails

Incident Report for Faethm

Resolved

We discovered an issue on 1 July 2022 that caused emails to not be sent to new users for account activation since 20 June 2022.

We identified the cause and reverted a change made to one of our email templates. This incident is resolved and new users are receiving activation emails successfully.

We are conducting a post-incident review to identify next steps and improvements in the related processes.

Posted Jul 01, 2022 - 03:30 AEST